See Something, Say Something

• Never pick up unattended packages or belongings.
• If you see someone or something suspicious, including unattended packages, alert the bus driver, another Metro employee, or call 911. Give detailed information about the item or the person's appearance, speech, behavior, etc. 

Metro also requires passengers to pay a fare, abide by standard rider, etiquette, and prohibits a number of activities. Please refer to the 

Metro Manners

 tab, and remember basic courtesy and respect when riding Metro, such as moving from seats designated for seniors and people with disabilities, and keeping noise down. Please 

respect the ride

 and the people who provide it. 

Ride Safely

• Prepare to be at your bus stop five minutes ahead of schedule. Download Metro's real-time app on your Apple or Android device to get up-to-the-minute bus information, visit Metro's homepage for bus arrival times. 
• When waiting for a bus, stand near the bus stop sign but 5-6 feet from the edge of the curb. When your bus is approaching, wave to make sure you're seen. 
• Do not approach the bus until it has come to a complete stop, and never walk directly in front of or behind a stopped bus. 
• Wait for all off-loading passengers to exit before boarding a bus. 
• Never retrieve an object that has fallen underneath a bus. Ask the bus operator for help. 
• It is safe and legal to stand on the bus if there are no seats available. However, according to Federal Law, passengers are not allowed to cross the yellow standee line while the bus is in motion. It is a good idea to hold on to a railing in case the bus starts or stops suddenly. For your safety, please do not stand in front of the bus, next to the bus operator, or in the side doorway. Never lean on doors. 
• Keep large items such as strollers, collapsible carts, and luggage clear of aisles and doorways. 
• Familiarize yourself with all emergency exits. 
• Make sure you have all of your belongings before exiting the bus. 
• Never cross the street in front of or behind the bus. Instead, wait for the bus to leave, check for traffic, and cross the street - preferably at a crosswalk.

Traveling with Children

• Never leave children unattended. 
• Hold small children's hands when boarding and exiting a bus. 
• When traveling with a stroller, fold the stroller prior to bus arrival and carry it up the stairs. 

Be Vigilant

• Be aware of your belongings and the people around you. 
• Don't leave your packages, cell phones, money, or other items on the bus when you exit. 

Transit employees are not responsible for items left on buses, and operators cannot stop on their routes to search for lost items. 

Our Dedicated Deputies
Metro is dedicated to providing a safe and secure transit system for riders, employees, and the entire community. 

Because of this, Metro's Rock Island County Sheriff's Deputies and K-9 units provide a daily visible presence on the Metro. Officers patrol the transit system, conduct security sweeps, and enforce Metro passenger expectations. 

Your Metro Sheriff's Deputies are available to assist you and can be reached through Centre Station. MetroLINK also works closely with all other surrounding law enforcement agencies, which support and assist our safety and security initiatives. 

Emergency Action Plan
MetroLINK has a variety of procedures in place in the event of an emergency. All Metro operators and supervisors are trained to respond appropriately if needed. Please make sure you follow all operator or Metro employee instructions during an emergency. 

it's also always a good idea to familiarize yourself with all exits in vehicles and facilities. All Metro stations have 911 call boxes available if needed.