Americans with Disabilities Act (ADA) 

Reasonable Modification Policy

The Rock Island County Metropolitan Mass Transit District (MetroLINK) is committed to providing safe, reliable, courteous, and accessible services to all of our customers. To ensure equality and fairness, we are is committed to making reasonable modifications to our policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling us at (309)788-3360 or sending us an email. 

ADA Paratransit

 
Visit the Americans with Disabilities Act (ADA) Paratransit page if you think you would like more information about MetroLINK's paratransit services. 

ADA Complaints

 
In compliance with the Americans with Disabilities Act of 1990, MetroLINK operates all of its programs and provides public transportation services without regard to disability. Anyone who believes they have been subject to an unlawful discriminatory practice by MetroLINK due to a disability has the right to file an ADA complaint. ADA complaints must be filed in writing within 180 days from the date of the alleged discrimination incident. Download MetroLINK's ADA Complaint Form. 

Once a complaint is received, it will be reviewed by MetroLINK's Manager of Administration. In instances where additional information is needed, they will contact the complainant by phone or in writing. Failure of the complainant to provide the requested information by a defined date may result in the administrative closure of the complaint or a delay in complaint resolution. 

Based upon receipt of all the information required, MetroLINK will investigate an ADA complaint within 30 days of receipt. MetroLINK will use its best efforts to respond to a complaint within 60 days of receipt. Receipt of additional information and/or simultaneous filing of a complaint with MetroLINK and an external entity may expand the timing of complaint resolution. 

The Manager of Administration will review and investigate every complaint promptly. Reasonable measures will be taken to preserve any information that is deemed confidential. At a minimum, MetroLINK will: 
  • Identify and review all relevant documents, practices, and procedures; and
  • Identify and interview persons with knowledge of the incident.
Upon completion of the investigation, and if a violation is found to exist, remedial steps will be taken immediately. The complainant will also receive correspondence in writing including any remedial steps. If no violation is found and the complainant wishes to appeal the decision, he or she may do so directly to MetroLINK, Attn: General Manager, 1515 River Drive, Moline, Illinois 61265. 

The Manager of Administration shall maintain a log of ADA complaints received, including date the complaint was filed, a summary of the allegations, the status of the complaint, and actions taken by MetroLINK in response to the complaint. Should MetroLINK receive a complaint in the form of a formal charge or lawsuit, the complaint will be forwarded to MetroLINK's legal counsel. Full records of complaints will be kept for one year, and a summary of complaints will be maintained for five years.