How do I add a debit/credit card to my account?
For Android Devices:
Adding a debit/credit card can be done while making a purchase and/or under “My Account.” Log into your account and click “My Account.” Under “Tickets” click “Payment Methods” and press the “+” in the green circle next to “Payment Methods” You will then be prompted to enter your credit card number. You can manually enter your credit card number or click the camera icon to take a picture of your card, which will automatically enter your card number. Next enter your expiration date, CVV number and postal code.

For iOS Devices:
Login to your account and click “My Account”. Under “Tickets”, click “Payment Methods: and tap the “Add A New Credit Card” button. The camera opens up and can automatically scan your credit card number. You also have the option to select “Enter Manually” and enter the card number yourself. Next enter your expiration date, CVV number and postal code. To finish entering in your credit card tap “Done”.

Show All Answers

1. How do I download the app to get started?
2. Which phones and operating systems are supported?
3. What if I lost my device, or I purchased the wrong ticket? Can I get a refund?
4. What if the app is unresponsive?
5. What if I get a new phone? Can I transfer my tickets?
6. What if my battery dies?
7. Do I need a wireless connection to buy or use tickets?
8. How do I set up my account?
9. What is the difference between creating an account and logging in?
10. How do I reset my password?
11. Is it necessary to create an account to purchase a ticket?
12. How do I add a debit/credit card to my account?
13. Can I store more than one card?
14. Where is my personal information and credit card information stored?
15. How quickly is the payment processed?
16. What if my credit/debit card is declined?
17. Can I get a refund?
18. My card was declined - why is there a pending transaction on my statement?
19. Are receipts available for my mobile ticketing purchase?
20. Will I have to create an account to purchase a ticket?
21. Can multiple fares be purchased at one time?
22. Do I need a wireless connection to buy tickets? To activate tickets? To display tickets?
23. Is there a limit for purchases?
24. Can I purchase a ticket ahead of time with the app?
25. Does my ticket expire?
26. How do I activate my tickets?
27. Can I use multiple tickets at the same time for myself and my family or friends?
28. Can I see how much time is left on the active ticket before it expires?
29. How do I show the QR code, and when do I use it?
30. Will a Channel Cat crew member show me how to use the app?
31. The ticket takes a long time to display, what can I do?