What if my credit/debit card is declined?
First, confirm you have the correct bank card details registered in the app exactly as they appear on your card and billing statement, such as credit card number, zip code and three-digit security code on the back. If everything is correct, contact your bank for further information. Transactions showing as “pending” have not been processed and typically are removed within two business days. Your credit card will not be charged for these transactions.

Show All Answers

1. How do I download the app to get started?
2. Which phones and operating systems are supported?
3. What if I lost my device, or I purchased the wrong ticket? Can I get a refund?
4. What if the app is unresponsive?
5. What if I get a new phone? Can I transfer my tickets?
6. What if my battery dies?
7. Do I need a wireless connection to buy or use tickets?
8. How do I set up my account?
9. What is the difference between creating an account and logging in?
10. How do I reset my password?
11. Is it necessary to create an account to purchase a ticket?
12. How do I add a debit/credit card to my account?
13. Can I store more than one card?
14. Where is my personal information and credit card information stored?
15. How quickly is the payment processed?
16. What if my credit/debit card is declined?
17. Can I get a refund?
18. My card was declined - why is there a pending transaction on my statement?
19. Are receipts available for my mobile ticketing purchase?
20. Will I have to create an account to purchase a ticket?
21. Can multiple fares be purchased at one time?
22. Do I need a wireless connection to buy tickets? To activate tickets? To display tickets?
23. Is there a limit for purchases?
24. Can I purchase a ticket ahead of time with the app?
25. Does my ticket expire?
26. How do I activate my tickets?
27. Can I use multiple tickets at the same time for myself and my family or friends?
28. Can I see how much time is left on the active ticket before it expires?
29. How do I show the QR code, and when do I use it?
30. Will a Channel Cat crew member show me how to use the app?
31. The ticket takes a long time to display, what can I do?