Can I get a refund?
Channel Cat tickets are non-refundable. If you need to restore lost tickets to your account, please contact MetroLINK Administrative Offices at (309)786-2705.

Show All Answers

1. How do I download the app to get started?
2. Which phones and operating systems are supported?
3. What if I lost my device, or I purchased the wrong ticket? Can I get a refund?
4. What if the app is unresponsive?
5. What if I get a new phone? Can I transfer my tickets?
6. What if my battery dies?
7. Do I need a wireless connection to buy or use tickets?
8. How do I set up my account?
9. What is the difference between creating an account and logging in?
10. How do I reset my password?
11. Is it necessary to create an account to purchase a ticket?
12. How do I add a debit/credit card to my account?
13. Can I store more than one card?
14. Where is my personal information and credit card information stored?
15. How quickly is the payment processed?
16. What if my credit/debit card is declined?
17. Can I get a refund?
18. My card was declined - why is there a pending transaction on my statement?
19. Are receipts available for my mobile ticketing purchase?
20. Will I have to create an account to purchase a ticket?
21. Can multiple fares be purchased at one time?
22. Do I need a wireless connection to buy tickets? To activate tickets? To display tickets?
23. Is there a limit for purchases?
24. Can I purchase a ticket ahead of time with the app?
25. Does my ticket expire?
26. How do I activate my tickets?
27. Can I use multiple tickets at the same time for myself and my family or friends?
28. Can I see how much time is left on the active ticket before it expires?
29. How do I show the QR code, and when do I use it?
30. Will a Channel Cat crew member show me how to use the app?
31. The ticket takes a long time to display, what can I do?