FAQs • Rock Island County MTD, IL • CivicEngage

What if I’m a visitor to the region and need to use paratransit services?: If a visitor can provide documentation of ADA complementary paratransit service from another area, MetroLINK will allow the visitor to ride its paratransit services. Additionally, if the visitor presents proof of disability (e.g. a letter from doctor or medical professional), MetroLINK will make the paratransit service available to the visitor. Visitors are able to ride MetroLINK’s paratransit service for up to twenty-one (21) days in a 365-day period. MetroLINK may request the visitor apply for eligibility in order to ride beyond this number of days.

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ADA Paratransit

1. How will I know if I’m determined an “eligible rider?”: MetroLINK will inform you of your eligibility status in writing. Determination will be made within 21 days of MetroLINK receiving your completed certification form. Eligible riders will be instructed on how to obtain an eligibility card at that time. Individuals with applications pending will be able to ride paratransit throughout the process.

2. What if I’m denied eligibility?: In the event that this occurs, an appeals process exists.

3. Where will paratransit take me and, are my trips prioritized or limited in any way?: Trips will not be limited, nor will your reason for traveling be questioned. Eligible riders within ¾ of a mile of a Metro fixed-route will receive service.

4. What are the vehicles like?: Vehicles are designed to meet the needs of riders. All accessible vehicles will utilize either a wheelchair lift or ramp and are equipped with tie down restraint systems.

5. If I need assistance with packages such as groceries, for example, will the driver help me to the door?: MetroLINK’s paratransit service is “curb-to-curb." However, passengers in need of additional assistance may contact MetroLINK regarding origin-to-destination service if necessary.

6. If I schedule a ride, will it be possible for the driver to drop me off to run a quick scheduled errand?: No, trips are for scheduled arrangements only. Even if your errand might seem “on the way,” drivers have intricate and prearranged schedules.

7. What if a Personal Care Attendant (PCA) needs to travel with me?: This is permissible. However, the PCA’s reservation must be made at the same time that the eligible rider’s reservation is made.

8. May I bring a non-eligible person with me on trips as a guest?: Yes, one guest is allowable. However, the guest’s reservation is based on available space.

9. Do Davenport CitiBus and Bettendorf Transit offer paratransit?: Yes, MetroLINK can coordinate with the Iowa QC transit systems’ paratransit services when making a trip reservation.

10. What if I’m a visitor to the region and need to use paratransit services?: If a visitor can provide documentation of ADA complementary paratransit service from another area, MetroLINK will allow the visitor to ride its paratransit services. Additionally, if the visitor presents proof of disability (e.g. a letter from doctor or medical professional), MetroLINK will make the paratransit service available to the visitor. Visitors are able to ride MetroLINK’s paratransit service for up to twenty-one (21) days in a 365-day period. MetroLINK may request the visitor apply for eligibility in order to ride beyond this number of days.