What if I’m a visitor to the region and need to use paratransit services?

If a visitor can provide documentation of ADA complementary paratransit service from another area, MetroLINK will allow the visitor to ride its paratransit services. Additionally, if the visitor presents proof of disability (e.g. a letter from doctor or medical professional), MetroLINK will make the paratransit service available to the visitor. Visitors are able to ride MetroLINK’s paratransit service for up to twenty-one (21) days in a 365-day period. MetroLINK may request the visitor apply for eligibility in order to ride beyond this number of days.

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1. How will I know if I’m determined an “eligible rider?”
2. What if I’m denied eligibility?
3. Where will paratransit take me and, are my trips prioritized or limited in any way?
4. What are the vehicles like?
5. If I need assistance with packages such as groceries, for example, will the driver help me to the door?
6. If I schedule a ride, will it be possible for the driver to drop me off to run a quick scheduled errand?
7. What if a Personal Care Attendant (PCA) needs to travel with me?
8. May I bring a non-eligible person with me on trips as a guest?
9. Do Davenport CitiBus and Bettendorf Transit offer paratransit?
10. What if I’m a visitor to the region and need to use paratransit services?