How do I download the app to get started?
Depending on the device the app is operating on, for iPhones and iPads go to the App Store or for Android devices go to Google Play app store and search for “Channel Cat.” Note: As of 5/16/16, the app is in the current stages of development and testing. The app will be live in both marketplaces prior to the start of the 2016 Channel Cat season (5/27).

Show All Answers

1. How do I download the app to get started?
2. Which phones and operating systems are supported?
3. What if I lost my device, or I purchased the wrong ticket? Can I get a refund?
4. What if the app is unresponsive?
5. What if I get a new phone? Can I transfer my tickets?
6. What if my battery dies?
7. Do I need a wireless connection to buy or use tickets?
8. How do I set up my account?
9. What is the difference between creating an account and logging in?
10. How do I reset my password?
11. Is it necessary to create an account to purchase a ticket?
12. How do I add a debit/credit card to my account?
13. Can I store more than one card?
14. Where is my personal information and credit card information stored?
15. How quickly is the payment processed?
16. What if my credit/debit card is declined?
17. Can I get a refund?
18. My card was declined - why is there a pending transaction on my statement?
19. Are receipts available for my mobile ticketing purchase?
20. Will I have to create an account to purchase a ticket?
21. Can multiple fares be purchased at one time?
22. Do I need a wireless connection to buy tickets? To activate tickets? To display tickets?
23. Is there a limit for purchases?
24. Can I purchase a ticket ahead of time with the app?
25. Does my ticket expire?
26. How do I activate my tickets?
27. Can I use multiple tickets at the same time for myself and my family or friends?
28. Can I see how much time is left on the active ticket before it expires?
29. How do I show the QR code, and when do I use it?
30. Will a Channel Cat crew member show me how to use the app?
31. The ticket takes a long time to display, what can I do?