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1. Why was my bus late?

We do our best to keep our routes (and riders) on schedule. It may be tempting to blame Metro, but keep in mind that buses are most often delayed by the same things that delay you driving in your personal vehicle. Common causes are: accidents, weather or road conditions, construction or construction-related detours, and special events.

You can help by being ready to board with the correct fare when the bus arrives. On board, make way so others can get on or off. When you've reached your destination, exit through the rear door when possible.

2. Why did the bus drive by without stopping to pick me up?

We know it's frustrating being passed up, especially when it's cold or wet outside. If the bus didn't stop for you, it may be because the driver didn't see you or the bus was out of service.

To make yourself more visible, wear light-colored clothing or reflective strips, and carry a flashlight and/or cell phone during periods of dark. If you're able, it's helpful to the driver if you stand up, move or wave as the bus approaches.

If the driver did see you, but didn't stop to pick you up, it could have been because the bus was not in service. When you see signage on the front of the bus that says "Not in Service," that means the bus is likely coming to or from Metro's Maintenance Center and is not stopping to pick up passengers.

It's also possible that the driver accidentally missed your stop. If you believe this was the case, please let us know so we can try to prevent it from happening again.

3. Can Metro place a bus shelter at my stop?

Metro has over eighty (80) passenger bus shelters throughout its fixed-route system. We're continually looking for additional shelter locations or places where shelters could be replaced with newer equipment or technology. Riders wishing to request a shelter may submit the Rider Feedback form on our website or call customer service at (309)788-3360.

Please keep in mind several items that Metro will use in determining a shelter location:

1) ADA Accessibility: All new Metro shelters must be placed in ADA-accessible locations, including sidwalks and curb cuts.

2) Property Ownership: Placement of a shelter is dependent upon the public or private property owner allowing Metro to place a bus shelter on their property.

3) Ridership and Surrounding Shelter Locations: In an effort to use our resources as efficiently as possible, Metro evaluates all shelter requests based on ridership at the suggested location and the proximity of existing shelters.