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Channel Cat Mobile Ticketing

Show All Answers

1. How do I download the app to get started?

Depending on the device the app is operating on, for iPhones and iPads go to the App Store or for Android devices go to Google Play app store and search for “Channel Cat.” Note: As of 5/16/16, the app is in the current stages of development and testing. The app will be live in both marketplaces prior to the start of the 2016 Channel Cat season (5/27).

2. Which phones and operating systems are supported?

iOS devices running an operating system of iOS 7 and above, and Android devices running an operating system of 4.3 and above. Before downloading the latest operating system, be sure to check the app store description for supported versions.

3. What if I lost my device, or I purchased the wrong ticket? Can I get a refund?

No, Channel Cat tickets are non-refundable.

4. What if the app is unresponsive?

Try logging out and closing the app, then open the app and log back in. If unsuccessful, try powering your device off and then back on.

5. What if I get a new phone? Can I transfer my tickets?

If you get a new phone, reinstall the app and log in to your account. All information and ticket purchases will remain in the app. Tickets that have already been activated by a Channel Cat crew member may not be transferrable on the day of use.

6. What if my battery dies?

You are responsible for showing proof of valid fare to Channel Cat crew members or other authorized personnel. You may be unable to board or be asked to pay a cash fare if this occurs.

7. Do I need a wireless connection to buy or use tickets?

You will need a data connection, using either cellular data or Wi-Fi, to purchase tickets. No Channel Cat landings currently have Wi-Fi access for passengers.

8. How do I set up my account?

For Android Devices:
After you first launch the app, you’ll see the App Dashboard. Tap “My Account” and “Register Today!” You can also create an account by tapping the “My Tickets” button, then “Register Today!”

For iOS Devices:
After you first launch the app, you’ll see the App Dashboard. Tap “My Account”, “login” and “Register Today!” You can also create an account by tapping the “My Tickets” button, then “Register Today!”

9. What is the difference between creating an account and logging in?

“Create an account” if you don’t have one or want to create a new one. “login” if you want to use an existing account.

10. How do I reset my password?

On the bottom of the login screen, tap the link named “Forgot your password?” A Password Reset screen opens. Enter your E-Mail address, tap “Request Password Reset” or “Reset”.

11. Is it necessary to create an account to purchase a ticket?

Yes. You will be prompted to create an account before purchasing a ticket.

12. How do I add a debit/credit card to my account?

For Android Devices:
Adding a debit/credit card can be done while making a purchase and/or under “My Account.” Log into your account and click “My Account.” Under “Tickets” click “Payment Methods” and press the “+” in the green circle next to “Payment Methods” You will then be prompted to enter your credit card number. You can manually enter your credit card number or click the camera icon to take a picture of your card, which will automatically enter your card number. Next enter your expiration date, CVV number and postal code.

For iOS Devices:
Login to your account and click “My Account”. Under “Tickets”, click “Payment Methods: and tap the “Add A New Credit Card” button. The camera opens up and can automatically scan your credit card number. You also have the option to select “Enter Manually” and enter the card number yourself. Next enter your expiration date, CVV number and postal code. To finish entering in your credit card tap “Done”.

13. Can I store more than one card?

Yes. You can add another card while making a purchase and tapping the currently selected credit card and next tapping the green “+” button when prompted for payment options or in “My Account” under “Payment Methods”. You can add another card while making a purchase tapping “Change” on the Ticket Checkout screen. The Payment Methods screen will open with an option to “Add A New Credit Card”. Tap that option. You can also add additional cards within “My Account” and “Payment Methods”. There is no limit to the number of credit cards you can add.

14. Where is my personal information and credit card information stored?

All personal and credit card information is stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server

15. How quickly is the payment processed?

Once the payment is authorized, the payment is processed immediately.

16. What if my credit/debit card is declined?

First, confirm you have the correct bank card details registered in the app exactly as they appear on your card and billing statement, such as credit card number, zip code and three-digit security code on the back. If everything is correct, contact your bank for further information. Transactions showing as “pending” have not been processed and typically are removed within two business days. Your credit card will not be charged for these transactions.

17. Can I get a refund?

Channel Cat tickets are non-refundable. If you need to restore lost tickets to your account, please contact MetroLINK Administrative Offices at (309)786-2705.

18. My card was declined - why is there a pending transaction on my statement?

Transactions showing as pending have not been processed and typically are cleared within two business days. Your card will not be charged for these transactions.

19. Are receipts available for my mobile ticketing purchase?

Receipts are not available for mobile ticketing purchases. You will see a confirmation page within the app upon processing of payment

20. Will I have to create an account to purchase a ticket?

Yes. Before being able to purchase a ticket(s) you must log in to your account or register an account. You will be unable to process a payment without creating an account first.

21. Can multiple fares be purchased at one time?

Yes, you can purchase more than one ticket at a time. However, please ensure that you receive a hand stamp when departing the boat if you plan to separate from your group before the next trip.

22. Do I need a wireless connection to buy tickets? To activate tickets? To display tickets?

You will need a network data connection or wireless connection to purchase tickets. Connection is not needed when activating or displaying your ticket.

23. Is there a limit for purchases?

No, there is no limit.

24. Can I purchase a ticket ahead of time with the app?

Yes. Please note that purchasing a ticket ahead of time does not guarantee a seat on your preferred boat. All ticket holders (paper or mobile) are subject to a first come/first serve basis on the Channel Cat. Priority seating is given to passengers with a hand stamp on their return trip only, if seats are available.

25. Does my ticket expire?

Once it has been activated by a Channel Cat crew member, a ticket is only valid for that day. Tickets that have been purchased but not activated, will automatically expire after a period of 6 months.

26. How do I activate my tickets?

The ticket will be activated upon boarding by a Channel Cat crew member. You will receive a hand stamp following ticket activation, which will act as your fare for the remainder of the day. There should be no need to show your mobile ticket again, provided that your hand is stamped.

27. Can I use multiple tickets at the same time for myself and my family or friends?

Yes, just go to “My Tickets”, and select “Show Ticket” for each ticket needed for the group traveling with you. To use more than one ticket, you must first purchase the tickets by going to the “Buy Tickets” tab.

28. Can I see how much time is left on the active ticket before it expires?

Yes — your ticket will have the date it is valid in green. The ticket is only valid for one day all day.

29. How do I show the QR code, and when do I use it?

If an Channel Cat crew member asks to see the QR Code on your ticket, simply go to “My Tickets,” click “Show Ticket,” and then tap the screen. The QR code will appear full screen and will stay up for 10 seconds until it shrinks back to the icon. If you have the QR code up longer than 10 seconds, you can tap the screen to make it full screen again.

30. Will a Channel Cat crew member show me how to use the app?

It’s best to do your research before you head out. A crew member may be able to help, but their job is to check your fare and focus on boarding passengers. Please use the “FAQ’s” feature in the app for instructions on how to use the app.

31. The ticket takes a long time to display, what can I do?

Click the back button and select “Show Ticket” again. Also, closing any other apps you aren’t using can help your phone’s responsiveness. If the issue continues, try restarting your phone and/or uninstalling and reinstalling the app. It’s your responsibility to have your ticket ready for activation upon boarding. If your ticket is not ready, you may be asked to allow other passengers to board. Your seat will not be reserved during this time.